Communication Skills for Confidence » All

Nordstrom and Customer service

luvhari — Sat, 17 Apr 2010 20:43:03 +0000

Nordstorms has many legends associated with its service. But is it true anymore? You decide. Now the article below is more liek a gateway to expand your thinking, not a judgment. so Keep an open eye.

Customer Service Legends – Is Nordstrom Still Nordstrom?:

I was having a delightful conversation with a client the other day when she mentioned that she and her semi-rural neighbors “Think nothing of driving an hour or an hour and a half to get to a Nordstrom store.” The reason: “We know we’ll be treated right when we arrive, unlike what happens when we visit local retailers.” I smiled broadly but invisibly because we were chatting over the phone. She was unwittingly adding to the “Nordstrom Legend.” Lots of folks do that. Yes, compared to her local retailers, those hard working but rather unpolished Mom & Pops, Nordstrom is still a refreshing oasis in the Sahara. But in my view, it is not as sharp as it was in providing expert service, and it was probably never as Olympian as its legend represented.

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Do we really like being Happy?

luvhari — Sat, 17 Apr 2010 20:41:32 +0000

Many people forget the things that matter in life and constantly wonder why they feel like shit most of the time. Although most people say they want to be happy, almost none of them can tell you how specifically they will know when they are happy.
It looks like our brain is not tuned into feel happy. Don’t believe me?

Ok answer this question
Where in you body do you feel the most pleasure right now?

Found an answer yet?

If you are like most people you say there wondering where you feel the most pleasure in your body.
Now try answering another question

Where in your body do you feel the most pain right now?

At one workshop I had a near 100% response to this question. Almost everyone could point out at least one place where they felt some kind of pain.

What does this exercise prove?

We are more tuned into detect pain than pleasure. Any wonder why we always seem to end up in bad spots, less than desirable situations.
The things we like don’t seem to want to come to us. That is because although consciously we say we like pleasure, unconsciously we are comfortable with pain.
Until you realize this fact and consciously start to identify the pleasure spots in your body and in your life, you will stay wound in the same rat race.

So everytime you make a decision ask your self are making it because every one else is making or, because you believe you will get closer to being happier this way?

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On being Broke

luvhari — Fri, 12 Feb 2010 09:08:59 +0000

While this may not have anything to do with Communication skills, it does have a very important message for any self help junkies. If you feel constrained by your circumstances, you NEED to read this.

Doing the best with what you already have seems to be the key mantra in success no matter which field you look in and the more I see it the more I believe it to be true

On Being SO BROKE You Can’t Come To That Seminar

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Self Confidence: problems with perfection

luvhari — Tue, 02 Feb 2010 13:17:59 +0000

This is a really good article on one of the most common problems we all face.Sometimes we all plan for things to happen in future and ignore the beautiful present.

Living in the future can bite into your self confidence. Self confident people do not wait for things to be just right before they act. They start anyway. They are afraid to make mistakes. In fact they love making mistakes and they learn quickly from such mistakes and they never repeat them.

On the other hand people with low self confidence try to build a futuristic vision and plan to do everything right and never want to commit a mistake. They are too busy planning and analyzing while the confident ones have already taken out on the horse.

Heck, as I am writing this, I remember at least two things where I am facing the same problem of trying to be too perfect.
let the idea of perfection not hider your growth. Have a read and get started today

How Love Can Boost Self-Confidence – Expanding a Network of Love:

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