Nordstorms has many legends associated with its service. But is it true anymore? You decide. Now the article below is more liek a gateway to expand your thinking, not a judgment. so Keep an open eye.
Customer Service Legends – Is Nordstrom Still Nordstrom?:
I was having a delightful conversation with a client the other day when she mentioned that she and her semi-rural neighbors “Think nothing of driving an hour or an hour and a half to get to a Nordstrom store.” The reason: “We know we’ll be treated right when we arrive, unlike what happens when we visit local retailers.” I smiled broadly but invisibly because we were chatting over the phone. She was unwittingly adding to the “Nordstrom Legend.” Lots of folks do that. Yes, compared to her local retailers, those hard working but rather unpolished Mom & Pops, Nordstrom is still a refreshing oasis in the Sahara. But in my view, it is not as sharp as it was in providing expert service, and it was probably never as Olympian as its legend represented.
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